James Dollinger

SmartSky Networks Mar. 2022 – Aug. 2024

Network Engineer – Sterling, VA

• SmartSky Networks was the leading nationwide provider of air-to-ground high-speed internet connectivity to private aircraft, with high-profile clients including Fortune 50 companies.
• Led multi-cloud operations and remote analytics teams using AWS, GCP, ElasticSearch, and proprietary EMS platforms to optimize network performance and reduce MTTR.
• Automated internal lab infrastructure deployment with Ansible on Linux (Ubuntu, Debian, CentOS) systems.
• Developed the industry-leading nationwide wireless LTE frequency plan, optimizing network to sub-50ms attach time, greater than 25Mbps throughput, and above 95% connectivity.
• Senior member of internal RF lab. Tested and validated pre-release firmware builds and hardware for connectivity, RSSI, antenna gain, regressions, and interoperability with multiple vendors of in-air Wi-Fi customer premise equipment.
• Created and managed internal lab Confluence knowledge base, authoring nearly 400 unique pages of documentation to improve testing processes, archive technical information, assist with training new employees, and streamline overall lab operations.
• Provided detailed and digestible reports to cross-functional executive, sales, and business teams to advise on product growth strategies and upcoming technologies.

Verizon Fios Jan. 2021 – Jan. 2022

Network Test Engineer – Ashburn, VA

• Validated pre- and post-release engineering samples of Verizon Wi-Fi hardware including routers and extenders that now reach over seven million households and businesses.
• Performed real-world wireless testing in simulated home and small business environments, utilizing WireShark and proprietary packet sniffing tools to capture and analyze 802.11r/k/v wireless traffic.

Fusion Connect Nov. 2018 – Jan. 2021

Hosted Services Support Tier II | Oct. 2019 – Jan. 2021 – Herndon, VA

• Configured, maintained, and troubleshot small, medium, and large business networking, firewall, Hosted Exchange, DNS, and VoIP equipment.
• Equipment: Fortinet, Cisco Catalyst, Cisco Meraki, VMWare VeloCloud, Adtran, Polycom
• Resolved high-priority “EPIC” customer firewall, SD-WAN, VoIP, and cloud services tickets for Fortune 500 customers including major restaurant chains, national banks, and investment firms.
• Resolved escalated tickets from Tier I Support.

Hosted Services Support Tier I | Nov. 2018 – Oct. 2019

• Configured, maintained, and troubleshot small and medium business firewall and VoIP equipment.